{"id":7556,"date":"2026-11-10T19:08:04","date_gmt":"2026-11-10T19:08:04","guid":{"rendered":"https:\/\/expressvoicestudio.com\/?page_id=7556"},"modified":"2026-11-10T23:36:41","modified_gmt":"2026-11-10T23:36:41","slug":"conditions-dutilisation","status":"publish","type":"page","link":"https:\/\/expressvoicestudio.com\/fr\/conditions-dutilisation\/","title":{"rendered":"Conditions d\u2019utilisation"},"content":{"rendered":"\n<style>.evs-privacy h1{color:#1d1a26!important;font-size:40px!important;line-height:1.15!important;margin:0 0 12px!important;letter-spacing:0!important}.evs-privacy h2{color:#1d1a26!important;font-size:24px!important;line-height:1.3!important;margin:36px 0 10px!important;letter-spacing:0!important}.evs-privacy ul{padding-left:22px;margin:0 0 16px}.evs-privacy li{margin:6px 0}.evs-privacy a{text-decoration:underline}@media(max-width:600px){.evs-privacy h1{font-size:30px!important}.evs-privacy h2{font-size:20px!important}}<\/style><div class=\"evs-privacy\" style=\"max-width:820px;margin:0 auto;padding:40px 20px;line-height:1.6\">\n<h1>Conditions d\u2019utilisation<\/h1>\n<p><em>Derni\u00e8re mise \u00e0 jour : 10 novembre 2026<\/em><\/p>\n\n<p>Les pr\u00e9sentes conditions s\u2019appliquent lorsque vous utilisez expressvoicestudio.com, cr\u00e9ez un compte sur notre portail de r\u00e9servation (portal.expressvoicestudio.com), achetez des cours, achetez une carte-cadeau ou r\u00e9servez un de nos artistes pour un \u00e9v\u00e9nement. Express Voice Studio Inc. (\u00ab EXPRESS \u00bb, \u00ab nous \u00bb) est une \u00e9cole de musique enregistr\u00e9e au Qu\u00e9bec qui met en relation des \u00e9l\u00e8ves avec des artistes actifs ind\u00e9pendants pour des cours priv\u00e9s en personne et en ligne, et qui r\u00e9serve ses artistes pour des \u00e9v\u00e9nements. En cr\u00e9ant un compte ou en achetant des cours, vous acceptez ces conditions.<\/p>\n\n<h2>Utilisation du site et du portail<\/h2>\n<ul>\n<li>En utilisant expressvoicestudio.com ou notre portail de r\u00e9servation, vous acceptez ces conditions. La version \u00e0 jour est toujours sur cette page; consultez-la de temps en temps.<\/li>\n<li>Nous faisons de notre mieux pour que les profils des professeurs soient exacts, y compris leur formation, leurs r\u00e9alisations, leur emplacement et leurs disponibilit\u00e9s, mais nous ne pouvons pas garantir chaque d\u00e9tail.<\/li>\n<\/ul>\n\n<h2>Votre compte<\/h2>\n<ul>\n<li>Vous avez besoin d\u2019un compte sur le portail pour r\u00e9server et payer vos cours. Merci de cr\u00e9er un seul compte par personne.<\/li>\n<li>Vous devez avoir 18 ans ou plus pour cr\u00e9er un compte et acheter des cours. Les \u00e9l\u00e8ves de moins de 18 ans r\u00e9servent avec un compte cr\u00e9\u00e9 et g\u00e9r\u00e9 par un parent ou un tuteur, qui accepte ces conditions pour eux.<\/li>\n<li>Vous pouvez modifier les renseignements de votre compte dans le portail. Pour fermer votre compte, \u00e9crivez \u00e0 <a href=\"mailto:admin@expressvoicestudio.com\">admin@expressvoicestudio.com<\/a>.<\/li>\n<li>Nos professeurs travaillent avec des \u00e9l\u00e8ves de 8 ans et plus, ou plus jeunes apr\u00e8s \u00e9valuation.<\/li>\n<\/ul>\n\n<h2>Votre mot de passe<\/h2>\n<p>Gardez votre mot de passe confidentiel et ne le partagez avec personne. Vous \u00eates responsable de ce qui se passe dans votre compte. Si vous pensez que quelqu\u2019un d\u2019autre l\u2019a utilis\u00e9, \u00e9crivez sans tarder \u00e0 <a href=\"mailto:admin@expressvoicestudio.com\">admin@expressvoicestudio.com<\/a>.<\/p>\n\n<h2>Comment fonctionne la r\u00e9servation<\/h2>\n<ul>\n<li>Vous choisissez votre artiste et vous achetez seulement les cours que vous voulez. Il n\u2019y a aucun abonnement et vous n\u2019\u00eates jamais oblig\u00e9 d\u2019acheter un forfait.<\/li>\n<li>Apr\u00e8s votre achat, votre professeur vous appelle dans les 24 heures pour parler de vos objectifs et fixer l\u2019horaire de vos cours.<\/li>\n<li>Les cours ont lieu en personne au studio du professeur, ou en ligne, selon ce que le professeur offre.<\/li>\n<li>Nos professeurs sont des artistes ind\u00e9pendants. Ils fixent leurs propres tarifs et leur horaire, et ils sont responsables du contenu de leurs cours.<\/li>\n<\/ul>\n\n<h2>Prix et paiement<\/h2>\n<ul>\n<li>Les prix sont affich\u00e9s en dollars canadiens dans le portail avant le paiement. Les cours de musique ne sont pas tax\u00e9s au Canada : le prix affich\u00e9 est le prix que vous payez.<\/li>\n<li>Vous payez au moment d\u2019acheter vos cours. Les paiements sont trait\u00e9s par notre fournisseur de paiement. Nous ne conservons pas les num\u00e9ros de carte complets.<\/li>\n<li>Pour toute question sur un paiement, \u00e9crivez \u00e0 <a href=\"mailto:admin@expressvoicestudio.com\">admin@expressvoicestudio.com<\/a>.<\/li>\n<\/ul>\n\n<h2>Remboursements<\/h2>\n<ul>\n<li><strong>Forfaits de cours :<\/strong> vous pouvez obtenir le remboursement d\u2019un forfait tant que vous n\u2019avez utilis\u00e9 aucun cours. D\u00e8s qu\u2019un cours ou plus a \u00e9t\u00e9 utilis\u00e9, le forfait n\u2019est plus remboursable.<\/li>\n<li><strong>Cours \u00e0 l\u2019unit\u00e9 :<\/strong> vous pouvez obtenir le remboursement d\u2019un cours jusqu\u2019\u00e0 48 heures avant la date pr\u00e9vue.<\/li>\n<li>Les cours d\u00e9j\u00e0 suivis ou utilis\u00e9s ne sont pas remboursables.<\/li>\n<li>Pour demander un remboursement, \u00e9crivez \u00e0 <a href=\"mailto:admin@expressvoicestudio.com\">admin@expressvoicestudio.com<\/a>.<\/li>\n<\/ul>\n\n<h2>Annuler ou d\u00e9placer un cours<\/h2>\n<ul>\n<li>Notre <a href=\"https:\/\/expressvoicestorage.blob.core.windows.net\/media\/cancelation_policies\/default_policy.pdf\" target=\"_blank\" rel=\"noopener\">politique d\u2019annulation<\/a> explique comment annuler ou d\u00e9placer un cours et quel pr\u00e9avis donner.<\/li>\n<li>Certains professeurs ont leur propre politique d\u2019annulation. Si c\u2019est le cas du v\u00f4tre, elle vous sera transmise par courriel apr\u00e8s votre demande de planification du cours achet\u00e9.<\/li>\n<\/ul>\n\n<h2>Retards<\/h2>\n<p>Ce qui se passe quand vous ou votre professeur arrivez en retard est expliqu\u00e9 dans notre <a href=\"https:\/\/expressvoicestorage.blob.core.windows.net\/media\/cancelation_policies\/default_policy.pdf\" target=\"_blank\" rel=\"noopener\">politique d\u2019annulation<\/a>.<\/p>\n\n<h2>Cartes-cadeaux<\/h2>\n<ul>\n<li>Les cartes-cadeaux d\u2019EXPRESS n\u2019expirent jamais.<\/li>\n<li>Vous pouvez obtenir le remboursement d\u2019une carte-cadeau dans les 7 jours suivant l\u2019achat. \u00c9crivez \u00e0 <a href=\"mailto:admin@expressvoicestudio.com\">admin@expressvoicestudio.com<\/a> pour en faire la demande.<\/li>\n<li>Les cartes-cadeaux peuvent servir pour des cours et du coaching avec nos artistes, y compris le chant, l\u2019\u00e9criture de chansons, la production musicale et la pr\u00e9paration devant la cam\u00e9ra.<\/li>\n<\/ul>\n\n<h2>R\u00e9servations d\u2019\u00e9v\u00e9nements<\/h2>\n<p>Vous pouvez r\u00e9server nos artistes pour des \u00e9v\u00e9nements comme des \u00e9v\u00e9nements d\u2019entreprise, des mariages, des fun\u00e9railles, des demandes en mariage et des f\u00eates priv\u00e9es, \u00e0 partir de nos pages <a href=\"https:\/\/expressvoicestudio.com\/fr\/spectacle-corporatif\/\">Spectacle corporatif<\/a> et <a href=\"https:\/\/expressvoicestudio.com\/fr\/chanteurs-classiques\/\">Chanteurs classiques \u00e0 engager<\/a>. Ces r\u00e8gles s\u2019appliquent aux r\u00e9servations d\u2019\u00e9v\u00e9nements. Les sections sur les remboursements, les annulations et les retards des cours ne s\u2019appliquent pas aux \u00e9v\u00e9nements.<\/p>\n<ul>\n<li><strong>EXPRESS agit comme agent de r\u00e9servation.<\/strong> Votre entente de prestation est avec l\u2019artiste. EXPRESS vous jumelle avec des artistes, vous envoie une soumission, tient un appel de planification de 30 minutes avec vous et votre artiste avant la signature, per\u00e7oit le paiement et paie l\u2019artiste apr\u00e8s la prestation.<\/li>\n<li><strong>Votre soumission<\/strong> indique le cachet de l\u2019artiste, les frais de r\u00e9servation d\u2019EXPRESS et les options que l\u2019artiste propose, comme de l\u2019\u00e9quipement, un accompagnateur ou des frais de d\u00e9placement. Les taxes, s\u2019il y a lieu, sont indiqu\u00e9es sur la soumission.<\/li>\n<li><strong>Votre date est confirm\u00e9e<\/strong> une fois l\u2019entente de prestation sign\u00e9e et le d\u00e9p\u00f4t pay\u00e9. Le solde est payable avant l\u2019\u00e9v\u00e9nement. Les montants et les dates d\u2019\u00e9ch\u00e9ance figurent dans votre entente.<\/li>\n<li><strong>Les annulations et les remboursements<\/strong> suivent les conditions de votre entente de prestation. Si un remboursement vous est d\u00fb parce que l\u2019artiste n\u2019a pas offert ce qui \u00e9tait pr\u00e9vu, par exemple une absence, un retard ou une prestation \u00e9court\u00e9e, EXPRESS s\u2019en occupe avec vous. Si votre artiste est malade, nous tenterons de trouver un rempla\u00e7ant. Si aucun ne vous convient, vous \u00eates rembours\u00e9 en entier.<\/li>\n<li><strong>Votre salle.<\/strong> Vous \u00eates responsable des renseignements que vous nous donnez sur la salle, comme les heures d\u2019acc\u00e8s, l\u2019\u00e9lectricit\u00e9, l\u2019\u00e9quipement de son et l\u2019espace, ainsi que des autorisations exig\u00e9es par la salle. Un probl\u00e8me li\u00e9 \u00e0 la salle ne donne pas droit \u00e0 un remboursement.<\/li>\n<li><strong>Les photos et vid\u00e9os<\/strong> de la prestation suivent ce qui est pr\u00e9vu dans votre entente.<\/li>\n<li><strong>Les plaintes<\/strong> concernant un \u00e9v\u00e9nement doivent \u00eatre envoy\u00e9es par \u00e9crit \u00e0 <a href=\"mailto:admin@expressvoicestudio.com\">admin@expressvoicestudio.com<\/a> dans les 7 jours suivant l\u2019\u00e9v\u00e9nement.<\/li>\n<\/ul>\n\n<h2>Respect et s\u00e9curit\u00e9<\/h2>\n<p>Les cours fonctionnent mieux quand tout le monde est trait\u00e9 avec respect. Nous ou un professeur pouvons mettre fin aux cours ou refuser de donner des cours \u00e0 une personne violente, qui harc\u00e8le les autres ou qui cr\u00e9e un danger. Pour enregistrer un cours, vous devez avoir la permission de votre professeur.<\/p>\n\n<h2>Notre contenu<\/h2>\n<p>Les textes, images, vid\u00e9os et logos de notre site appartiennent \u00e0 EXPRESS ou \u00e0 nos professeurs. Merci de ne pas les copier ni les r\u00e9utiliser sans permission. Le mat\u00e9riel que vous remet votre professeur est r\u00e9serv\u00e9 \u00e0 votre pratique personnelle.<\/p>\n\n<h2>Liens vers d\u2019autres sites<\/h2>\n<p>Notre site et notre portail contiennent parfois des liens vers d\u2019autres sites et r\u00e9seaux sociaux, comme YouTube, Instagram ou les sites de nos professeurs. Ces sites ont leurs propres conditions et pratiques de confidentialit\u00e9, et nous n\u2019en sommes pas responsables. Consultez leurs politiques avant de leur transmettre vos renseignements personnels.<\/p>\n\n<h2>R\u00e9sultats<\/h2>\n<p>Nos professeurs enseignent le chant, les instruments, l\u2019\u00e9criture de chansons, la production musicale, le doublage, le jeu, le mannequinat et plus encore. Vos progr\u00e8s d\u00e9pendent entre autres de votre point de d\u00e9part, de la fr\u00e9quence de votre pratique et de votre engagement; les r\u00e9sultats varient donc d\u2019une personne \u00e0 l\u2019autre. Nous ne garantissons aucun r\u00e9sultat pr\u00e9cis, comme r\u00e9ussir une audition, obtenir des contrats ou atteindre un certain niveau.<\/p>\n\n<h2>Responsabilit\u00e9 personnelle<\/h2>\n<p>Chanter, jouer d\u2019un instrument, jouer la com\u00e9die, faire du doublage, du mannequinat ou se produire peut demander un effort physique et comporter certains risques, comme une fatigue vocale ou des tensions musculaires. Informez votre professeur de tout probl\u00e8me de sant\u00e9 qui pourrait influencer vos cours, et arr\u00eatez et dites-le si vous ressentez une douleur. Vous suivez les cours, et utilisez les conseils et renseignements de notre site et de notre blogue, \u00e0 vos propres risques et vous \u00eates responsable de vos choix.<\/p>\n<p>Dans la mesure permise par la loi, EXPRESS, nos professeurs et notre personnel ne sont pas responsables des blessures, dommages ou pertes d\u00e9coulant de votre participation aux cours ou de l\u2019utilisation des renseignements de notre site. Rien dans ces conditions ne limite les droits que vous accordent la Loi sur la protection du consommateur du Qu\u00e9bec, le Code civil du Qu\u00e9bec ou les autres lois qui vous prot\u00e8gent.<\/p>\n\n<h2>Confidentialit\u00e9<\/h2>\n<p>Notre <a href=\"https:\/\/expressvoicestudio.com\/fr\/politique-de-confidentialite\/\">Politique de confidentialit\u00e9<\/a> explique comment nous recueillons et utilisons vos renseignements personnels.<\/p>\n\n<h2>Modifications<\/h2>\n<p>Nous pouvons mettre ces conditions \u00e0 jour. Nous publierons la nouvelle version ici avec une nouvelle date de mise \u00e0 jour. Pour les changements importants, nous vous aviserons par courriel ou sur le site.<\/p>\n\n<h2>Lois applicables<\/h2>\n<p>Ces conditions sont r\u00e9gies par les lois du Qu\u00e9bec et les lois du Canada qui s\u2019y appliquent. Ces conditions sont offertes en fran\u00e7ais et en anglais.<\/p>\n\n<h2>Nous joindre<\/h2>\n<p>Express Voice Studio Inc.<br>Courriel : <a href=\"mailto:admin@expressvoicestudio.com\">admin@expressvoicestudio.com<\/a><br>T\u00e9l\u00e9phone : <a href=\"tel:4387229234\">438.722.9234<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Conditions d\u2019utilisation Derni\u00e8re mise \u00e0 jour : 10 novembre 2026 Les pr\u00e9sentes conditions s\u2019appliquent lorsque vous utilisez expressvoicestudio.com, cr\u00e9ez un compte sur notre portail de r\u00e9servation (portal.expressvoicestudio.com), achetez des cours, achetez une carte-cadeau ou r\u00e9servez un de nos artistes pour un \u00e9v\u00e9nement. Express Voice Studio Inc. (\u00ab EXPRESS \u00bb, \u00ab nous \u00bb) est une \u00e9cole [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"acf":[],"rankMath":{"parentDomain":"expressvoicestudio.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook and other social media 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