Privacy Policy

    Last updated: November 10, 2026

    Express Voice Studio Inc. (“EXPRESS”, “we”, “us”) connects students with independent music teachers for private lessons in person and online, and books our artists for events. This policy explains what personal information we collect on expressvoicestudio.com and on our booking portal (portal.expressvoicestudio.com), why we collect it, who we share it with, and the choices you have. It is written to meet Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

    Person in charge of privacy

    Jordanne Erichsen is responsible for protecting personal information at Express Voice Studio Inc. You can reach her at support@expressvoicestudio.com for any question, request or complaint about your personal information.

    What we collect

    • Account and booking details. When you create a portal account or book lessons: your name, email, phone number, city, the teacher, lesson type, dates and purchase history. Payments are processed by our payment provider; we do not store full card numbers.
    • Event booking details. When you ask for a quote for an event: your name, email, phone and company, your event details (type, date, venue and address, timing, music, sound and equipment, budget), the day-of and venue contacts you give us, and any photos of the space you upload. If you give us someone else’s contact details, please make sure they’re okay with it.
    • Messages you send us. If you contact us by email or a form, we keep what you write and your contact details so we can reply.
    • Email preferences. Whether you agreed to receive our newsletter and offers, and when.
    • Website usage, only with your consent. If you accept analytics cookies, Google Analytics records pages viewed, device and browser type, approximate location (city level) and how you reached the site. If you accept marketing cookies, we also record which ad you clicked (for example the Google Ads click ID and campaign tags) so we know which ads bring students to us.

    Why we use it

    • To create your account, book and manage lessons, take payment and send receipts and reminders.
    • To share the details your teacher needs to give you your lessons.
    • To match you with artists for your event, send quotes, plan the event with you and your artist, and manage your booking and payment.
    • To answer your questions and provide support.
    • To send newsletters and offers, if you agreed to receive them or, as Canada’s anti-spam law allows, for up to two years after your last purchase. Every email has an unsubscribe link.
    • With your consent, to measure how our site is used and which ads work, so we can improve the site and spend our advertising budget wisely.
    • To meet our legal, tax and accounting obligations and to prevent fraud.

    We do not sell your personal information.

    Cookies and similar technologies

    When you first visit, a banner asks for your choice. Analytics and marketing cookies stay off until you accept them, and you can change your choice anytime with the “Cookie settings” link at the bottom of every page.

    • Necessary (always on): remember your language and your cookie choice (evs_consent, 12 months) and keep the site and portal working, including your login.
    • Analytics (your choice): Google Analytics (_ga, _ga_*, up to 2 years).
    • Marketing (your choice): Google Ads and Google Tag Manager (_gcl_*, 90 days) and our own evs_ad_click cookie (90 days), which remembers which ad brought you to us so the portal can link your first booking to that ad.

    Some pages also load content from other services, such as our Google reviews and Trustmary review widgets, our Instagram feed, embedded YouTube videos (in privacy-enhanced mode), fonts from Adobe Fonts and Google Fonts, and occasional pop-up offers (OptinMonster). These services may receive your IP address and browser details when the page loads. We also use Ahrefs Web Analytics, which counts visits without cookies and without identifying you.

    Who we share it with

    • Your teacher, who receives the details needed to schedule and give your lessons.
    • Artists we propose for your event, who see your event details (venue, timing, music, sound and equipment) through a private link so they can confirm and quote. They don’t see your contact details unless you book them, and then only what they need for your event.
    • Service providers who work for us under contract: website hosting (WP Engine), our booking portal and its payment provider, email marketing (Mailchimp), Google (Analytics, Ads, Tag Manager) and the widget providers listed above. They may only use your information to provide their service to us.
    • Authorities, when the law requires it.

    Information stored outside Quebec

    Some of our service providers, including Google, Mailchimp and WP Engine, store information in the United States or elsewhere outside Quebec and Canada. Before using them we assessed that they protect personal information adequately, and our contracts require them to. Information stored abroad may be subject to the laws of that country.

    How long we keep it

    • Account and booking records: while your account is active, then up to 7 years for tax and accounting purposes.
    • Email list: until you unsubscribe, or two years after your last purchase if you never gave express consent.
    • Analytics data: up to 14 months. Ad click data: 90 days in your browser.
    • Messages: up to 2 years after our last exchange.
    • Event quote requests that don’t become bookings: up to 2 years. Event bookings: up to 7 years for tax and accounting purposes.

    When we no longer need information, we delete or anonymize it.

    Children

    Many of our students are children. Accounts for students under 14 must be created by a parent or guardian, who gives consent and manages the child’s information.

    Your rights

    You can ask to:

    • see the personal information we hold about you and how it is used;
    • correct information that is inaccurate or incomplete;
    • withdraw your consent (for example, unsubscribe from emails or change your cookie choice);
    • have your information deleted when we no longer need it, or stop its distribution;
    • receive information you gave us in a structured, commonly used technology format.

    Email support@expressvoicestudio.com. We will answer within 30 days and may ask you to confirm your identity first.

    Security

    We use reasonable safeguards, including encrypted connections (HTTPS), access limited to people who need it, and providers with strong security practices. If a privacy incident creates a risk of serious harm, we will notify you and the Commission d’accès à l’information as the law requires.

    Complaints

    Please contact us first and we will try to resolve your concern. You can also complain to the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

    Changes to this policy

    We will post any changes here with a new “last updated” date. For important changes, we will let you know by email or on the site.

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