Terms of Service

Last updated: November 10, 2026

These terms apply when you use expressvoicestudio.com, create an account on our booking portal (portal.expressvoicestudio.com), buy lessons, buy a gift card or book one of our artists for an event. Express Voice Studio Inc. (“EXPRESS”, “we”, “us”) is a music school registered in Quebec that connects students with independent working artists for private lessons in person and online, and books our artists for events. By creating an account or buying lessons, you agree to these terms.

Using our site and portal

Using expressvoicestudio.com or our booking portal means you accept these terms. The current version is always on this page, so please check it from time to time.
We do our best to keep teacher profiles accurate, including their training, credits, locations and availability, but we can’t guarantee every detail.

Your account

You need a portal account to book and pay for lessons. Please create only one account per person.
You must be 18 or older to create an account and buy lessons. Students under 18 book through an account created and managed by a parent or guardian, who accepts these terms for them.
You can update your account details in the portal. To close your account, write to admin@expressvoicestudio.com.
Our teachers work with students aged 8 and up, or younger by assessment.

Your password

Keep your password private and don’t share it with anyone. You’re responsible for what happens on your account. If you think someone else has used it, write to admin@expressvoicestudio.com right away.

How booking works

You choose your artist and buy only the lessons you want. There are no subscriptions and you never have to buy a package.
After your purchase, your teacher calls you within 24 hours to talk about your goals and set up your lesson times.
Lessons take place in person at the teacher’s studio, or online, depending on what the teacher offers.
Our teachers are independent artists. They set their own rates and schedules, and they are responsible for the content of their lessons.

Prices and payment

Prices are shown in Canadian dollars in the portal before you pay. Music lessons aren’t taxed in Canada, so the price you see is the price you pay.
You pay when you buy your lessons. Payments are processed by our payment provider. We don’t store full card numbers.
If you have a question about a charge, write to admin@expressvoicestudio.com.

Refunds

Lesson packages: you can get a refund on a package until you’ve used a lesson from it. Once you’ve used 1 or more lessons, the package can’t be refunded.
Single lessons: you can get a refund on a single lesson up to 48 hours before its scheduled date.
Lessons you’ve already attended or used can’t be refunded.
To ask for a refund, write to admin@expressvoicestudio.com.

Cancelling or rescheduling a lesson

Our cancellation policy explains how to cancel or reschedule a lesson and how much notice you need to give.
Some teachers have their own cancellation policy. If yours does, it will be shared with you by email after you request to schedule your purchased lesson.

Late arrivals

What happens when you or your teacher arrive late is covered in our cancellation policy.

Gift cards

EXPRESS gift cards never expire.
You can get a refund on a gift card within 7 days of purchase. Write to admin@expressvoicestudio.com to ask for one.
Gift cards can be used for lessons and coaching with our artists, including singing, songwriting, music production and camera readiness training.

Event bookings

You can book our artists to perform at events such as corporate events, weddings, funerals, proposals and private parties, through our Corporate Entertainment and Classical Singers for Hire pages. These rules apply to event bookings. The lesson sections above on refunds, cancellations and late arrivals don’t apply to events.

EXPRESS is the booking agent. Your performance agreement is with the artist. EXPRESS matches you with artists, sends your quote, holds a 30-minute planning call with you and your artist before you sign, collects payment and pays the artist after the performance.
Your quote shows the artist’s fee, the EXPRESS booking fee and any add-ons the artist quotes, such as equipment, an accompanist or travel. Taxes, if any, are shown on your quote.
Payment in full. Your date is confirmed once you sign the performance agreement and pay your invoice in full. You can pay by credit card or bank debit.
If you cancel, refunds follow the cancellation terms in your performance agreement.
If your artist can’t perform because of illness or an emergency, they’ll propose a qualified replacement at the same fee, and we may also offer the date to other EXPRESS artists. You approve any replacement before it’s confirmed. A replacement isn’t guaranteed. If no one is available at your booked price, you can book a replacement at their quoted price and pay the difference, or get a full refund.
If the artist doesn’t deliver what was agreed, such as a no-show, arriving late or a shorter set, and you’re owed a refund, EXPRESS handles it with you.
Your venue. You’re responsible for the venue details you give us, such as access times, power, sound equipment and space, and for any permission the venue requires. Problems with the venue aren’t grounds for a refund.
Photos and video of the performance follow what’s set out in your agreement.
Complaints about an event must be sent in writing to admin@expressvoicestudio.com within 7 days of the event.

Respect and safety

Lessons work best when everyone is treated with respect. We or a teacher may end or refuse lessons with anyone who is abusive, harasses others or is unsafe. Recording a lesson requires your teacher’s permission.

Our content

The text, images, videos and logos on our website belong to EXPRESS or our teachers. Please don’t copy or reuse them without permission. Materials your teacher gives you are for your own personal practice.

Links to other websites

Our site and portal sometimes link to other websites and social media, like YouTube, Instagram or our teachers’ own sites. Those sites have their own terms and privacy practices, and we’re not responsible for them. Check their policies before you share personal information with them.

Results

Our teachers coach singing, instruments, songwriting, music production, voice acting, acting, modeling and more. How much you progress depends on things like your starting point, how often you practise and how committed you are, so results are different for everyone. We don’t guarantee any specific result, such as passing an audition, booking work or reaching a certain level.

Personal responsibility

Singing, playing an instrument, acting, voice work, modeling and performing can involve physical effort and some risk, like vocal strain or muscle tension. Tell your teacher about any health concern that could affect your lessons, and stop and speak up if something hurts. You take part in lessons, and use the tips and information on our website and blog, at your own risk and are responsible for your own choices.

To the extent the law allows, EXPRESS, our teachers and our staff aren’t responsible for injuries, damages or losses resulting from taking part in lessons or from relying on information on our website. Nothing in these terms limits your rights under Quebec’s Consumer Protection Act, the Civil Code of Québec or other laws that protect you.

Privacy

Our Privacy Policy explains how we collect and use your personal information.

Changes to these terms

We may update these terms. We’ll post the new version here with a new “last updated” date. For important changes, we’ll let you know by email or on the site.

Applicable law

These terms are governed by the laws of Quebec and the laws of Canada that apply there. These terms are available in French and English.

Contact us

Express Voice Studio Inc.
Email: admin@expressvoicestudio.com
Phone: 438.722.9234